Join industry peers, certified partners, and sage pros online 247. New support dashboard see the new features and register or sign in today watch video. Sherpadesk knowledgebase software taps into their expertise so you can put it to work. Our free knowledge base software gives you the tools to do everything you need for free. Bmc is announcing support for the ibm smpe receive order command to deliver product maintenance and updates. The data in your knowledge base can come from anywhere. If a question cannot be answered, the querybot knowledge base software will allow your customer to. Go to canon support enter your canon model in the enter a model field. Our knowledge base software feature also helps reduce your customer service costs. A knowledge base is a selfserve online library of information about a product, service, department, or topic. The 20 best help desk apps and knowledge base tools for. Proprofs knowledge base software integrates seamlessly with popular tools including help desk systems, live chat software, analytics tools and more.
Document360 helps your team create, collaborate, and publish. Youll be able to use our cloud software to create an online knowledge base with all your businesss data. The platform also helps companies manage their customer relations and create a todo list that is accessible to your entire team. Support teams have a wealth of knowledge about customer issues and the best way to solve them. Helpsite gives you a support site with your faqs and knowledge base its beautiful, mobilefriendly, and searchable so your customers can find answers fast a smart contact form that autosuggests. A good knowledge base management software will stop you from answering the same. Shifting basic support queries over to the knowledge base frees up your support staff for. Our knowledge base software is easy to use and backed by awesome support. The knowledge base software is an application that helps you create, organize, and publish information about your product or service. All the features on the software are free to use and you choose the modules you want to install when you sign up for the service.
Bmc welcomes more than 500 customers to its education subscription. With our software, you get the best support in the business. Document360 knowledge base software that scales with. Want to bring a knowledge base to your customer in order to make your support productive. That customer independence gives your employees more time to work on bigger projects. Netsparker web application security scanner the only solution that delivers automatic. Learn more about popular topics and find resources that will help you to create innovative custom apps. Our knowledge base software is the perfect solution for a great selfservice strategy. Supporting user tiers for information management, structure and regimented management of support. Instantkb pulls together all your inbound questions from email, web, live chat. Follow these steps to install additional canon drivers or software for your printer scanner. A free trial of knowledge base software gives customers the autonomy they want. Information is only valuable when you have it at hand thats why weve developed a fast and convenient search. Contact our support department at 402 4192210 from 8am to 5pm central time, monday through friday.
A knowledge base lets companies answer common questions before theyre asked. European restrictions on executing trades with platforms based outside of the eu. Knowledge base software free download knowledge base. Help your customers help themselves with a free trial of knowledge base software from zendesk guide. The top 10 free and open source knowledge management software. Create articles and benefit from shared editing and team feedback. Supportassist is a proactive monitoring software with automatic failure detection and notifications for dell pcs and tablets. Shop our weekly deals get free shipping when you buy online now.
Microsoft is here to help you with products including office, windows, surface, and more. Your customers will be able to access the information that you publish through a website, where they can find answers for their questions about your product before sending in a support query. The free version of proprofs knowledge base comes with unlimited knowledge bases, making it an easily scalable km solution. Sherpadesk knowledgebase software for tier 1 support. Thats why we took a close look at some of the top free knowledge management options to help you find the best fit for your budget and your. Call us, chat with us, use our knowledge base or open a ticket and well get right. Your customers will be able to access the information that you publish. Our self service portal allows customers that dont want to talk to anyone to find their own answers to their questions. A library of resources, sage knowledgebase gives you 247 access to the same support content our experts use. Document360 is a versatile knowledge base software that can help your team in creating, collaborating, and publishing a selfservice knowledge base for your. A user submits a help ticket and its the same issue youve come. Confluence is knowledge base software that gives teams quick and easy access to solutions. Other prominent feature includesfaqs, knowledge base, and support forums. With a knowledge base, you can allow your customers to selfhelp themselves, thus reducing your customer support by up to 60%.
A good knowledge base will also give a boost to your customer support agents by. Much like the help menu in your favorite programs, a knowledge base is where you publish documentation. Querybot acts as your customer support frontline, answering most customer questions instantly. Furthermore, you can also have your team get instant answers to the. A guide to building a customer service knowledge base. Creating a customer service knowledge base can be a difficult task and it takes a lot of work to manage and maintain knowledge base articles. Their price is very competitive compared to other knowledge management.
This empowers you to offer exceptional customer support by resolving support tickets or tracking customer conversations directly from your knowledge base. Find articles, videos, training, tutorials, and more. Helpjuices easytouse and most powerful knowledge base software is designed from the ground up to help you scale your customer support. A knowledge base software for a better customer support. Canon knowledge base download and install canon drivers. Following the trend of allaround tools, flowlu provides a complete business operating system that includes a knowledge base. Team members can join forces and contribute their unique knowledge in one place. The knowledge base software that lets you create a wellorganized. For example, proprofs offers free versions of its help desk and live chat software, which can be bundled with the free knowledge base software for an integrated customer service package. Share information with your team, and find it every time you have a question. With spiceworks free knowledge base kb software, youll be able to.
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